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Website T&C and Sales & Shipping Policy

Contact Information

Moccamaster USA Inc. (“Moccamaster”) welcomes you to www.moccamaster.com (“Website”). These Moccamaster Website Terms and Conditions of Use (“Terms”) govern your use of the Website. By accessing, viewing, or using this Website, you acknowledge that you have read, understand, and agree with these Terms. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, PLEASE DO NOT USE THIS WEBSITE.

Website. This Website is provided solely for the use of current and future customers of Moccamaster, providing you with information, permitting you to place orders, and enabling you to contact us with any questions or comments. Any other use of this Website is prohibited. By way of example, you should not use this Website to communicate the following: (i) any defamatory, threatening, obscene, harassing, or otherwise unlawful information; (ii) any advertisement, solicitation, spam, or chain letter; (iii) any encouragement of illegal activity; (iv) unauthorized use or disclosure of the private, or personally identifiable information of others; or, (v) any materials subject to trademark, copyright, or other laws protecting any materials or data of others in the absence of a valid license or authorization.

Site Contents and Ownership. The information contained on this Website, including all images, audio, video, information, designs, photographs, writings, statements, graphs, data, and any other materials (“Materials”), are the property of Moccamaster unless specified otherwise. Copyrights, trademarks, trade secrets, and other proprietary rights protect the Materials. You may display, copy, distribute, download, and print portions of the Material, solely for your authorized use of this Website. You must retain all copyright, trademark and other proprietary notices on all copies of the Materials. You must comply with all copyright laws worldwide in your use of this Website and prevent unauthorized copying of the Materials. Except as provided herein, Moccamaster does not grant you any express or implied right in or under any copyrights, trademarks, trade secrets, patents, and other proprietary rights.

Disclaimer of Warranty. Use of this Website is at your sole risk. Neither Moccamaster, its affiliates, nor any of their officers, directors, employees, agents, third-party content providers, or licensors (collectively, “Providers”), warrant that this Website will be uninterrupted or error-free. Further, the Providers make no warranty as to the accuracy, completeness, reliability, security, or currency of the Materials. The Materials may contain errors, omissions, inaccuracies, or outdated information. Moccamaster does not warrant the reliability of the Materials. Moccamaster reserves the right, in its sole discretion, to correct any errors or omissions in the Website. Moccamaster may make any other changes to the Website, the Materials, the products, programs, services, and prices described in this Website at any time without notice. THE MATERIALS ON THIS WEBSITE ARE PROVIDED ON AN “AS IS,” "WHERE IS,” AND “WHERE AVAILABLE” BASIS. MOCCAMASTER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE OR THE MATERIALS ON THIS WEBSITE. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, MOCCAMASTER EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND, WITH RESPECT TO ANY OF THE MATERIALS ON THIS WEBSITE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO THE EXTENT SUCH JURISDICTION’S LAW APPLIES TO THIS AGREEMENT. AS TO ANY GOODS OR PRODUCTS SOLD THROUGH THIS WEBSITE SEE THE MOCCAMASTER WEBSITE TERMS AND CONDITIONS OF SALE.

Limitation on Liabilities. YOU AGREE THAT MOCCAMASTER AND ITS PROVIDERS ARE NOT LIABLE FOR ANY DAMAGE, LOSS, OR EXPENSE OF ANY KIND ARISING OUT OF OR RESULTING FROM YOUR POSSESSION OR USE OF THE MATERIALS ON THIS WEBSITE REGARDLESS OF WHETHER SUCH LIABILITY IS BASED IN TORT, CONTRACT, OR OTHERWISE. IN NO EVENT, INCLUDING, WITHOUT LIMITATION, A NEGLIGENT ACT, WILL MOCCAMASTER OR ANY OF ITS PROVIDERS BE LIABLE TO YOU FOR (i) ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OR CORRUPTION OF DATA, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR INTERRUPTION OF BUSINESS, ARISING

Sales and Shipping Terms & Policy

Technivorm Moccamaster USA ("we" and "us") is the operator of

(https://us.moccamaster.com) ("Website"). By placing an order through this

Website you will be agreeing to the terms below. These are provided to ensure

both parties are aware of and agree upon this arrangement to mutually protect

and set expectations on our service.

 

1. Stock Availability

All orders are subject to stock availability. We try to maintain accurate stock counts on our

website but from time-to-time, there may be a stock discrepancy and we will not

be able to fulfill all your items at time of purchase. In this instance, we will

fulfill the available products to you and process a refund for any items not available.

 

2. Shipping Costs

Shipping costs are calculated during checkout based on your order total. Payment for shipping will be collected with the purchase.

All orders are shipped via either USPS, UPS, or FedEx at Technivorm Moccamaster USA’s discretion.

This price will be the final price for the shipping costs to the customer.

Shipping pricing is as follows:

Order Total: $0.01 - $15.00 | Shipping: $4.99

Order Total: $15.01 - $34.99 | Shipping: $6.99

Order Total: $35.00 - $98.99 | Shipping: $8.99

Order Total: $99.00- $400.00 | Shipping: $12.99

Order Total: $400.00+ |Shipping $12.99 + 4% of order total

 

3. Returns/ Refunds

3.1 Unwanted Items

Technivorm Moccamaster USA will happily accept returns due to change of mind as

long as a request to return is received by us within 30 days of receipt of the item

and are returned to us in the original packaging, in good condition, and with no cosmetic damage.

Return shipping will be paid for and arranged by the customer.

Once returns are received and accepted, refunds will be processed to the original payment account within 5 Business days. We will notify you once the refund has been processed via email.

(Technivorm Moccamaster USA) will refund the value of the goods returned but

will NOT refund the value of any shipping paid.

 

3.2 Damaged/Defective Returns

Technivorm Moccamaster USA will happily accept returns due to damage or defect, providing the claim is made within 30 days of purchase.

Technivorm Moccamaster will provide a prepaid shipping label in the case of a damaged/defective return.

Upon return receipt of the item, is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a replacement item sent to you (if stock is available)

 

4. Delivery Terms

 4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

 

4.2 Dispatch Time

Orders are usually packed and shipped within 2 business days of order.

Our warehouse operates on Monday - Friday during standard business hours, except

on national holidays at which time the warehouse will be closed. In these

instances, we take steps to ensure shipment delays will be kept to a minimum.

 

4.3 Change of Delivery Address

For change-of-delivery address requests, we are only able to change the address

before the order has been shipped.

 

 4.4 Items Out of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and

dispatch the rest of the order.

 

4.5 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we

can investigate.

 

5. Tracking Notifications

Upon dispatch, customers will receive a tracking number via email from which they will be

able to follow the progress of their shipment based on the latest updates made

available by the shipping provider.

 

6. Parcels Damaged in Transit

If you find a parcel is damaged in transit, if possible, please reject the

parcel from the courier and get in touch with our customer service. If the

the parcel has been delivered without you being present, please contact customer

service for the next steps.

 

7. Sales Tax

Sales tax is estimated during checkout, based on the destination shipping address.

 

8. Cancellations

If you change your mind before you have received your order, we are able to

accept cancellations at any time before the order has been dispatched. If an

order has already been dispatched, please refer to our refund policy.

 

9. Missing/Lost Shipments

Please understand Technivorm Moccamaster USA can't be held responsible for packages that are trackable and confirmed delivered by the parcel carrier. If you believe a package was incorrectly marked delivered, it is your responsibility to contact the carrier to request an investigation.

If your package is stolen from your property after delivery, please file a police report with local authorities. You may be able to file a claim with your homeowner’s insurance and/or there might be coverage with the credit card company used to make the purchase. If you want your delivery sent to a secured location, want signature only delivery, please call 855.662.2200 for additional details.

 

Customer service

For all customer service inquiries, please email us at info.us@moccamaster.com, or call at 855.662.2200.