MOCCAMASTER   -   Frequently Asked Questions



What's important when searching for that complex, clean, crisp, fully infused, flavorful cup of coffee?

Certainly coffee quality, grind and formula play an important role, as does fresh water quality, but ultimately, it’s the brewing process that plays the all-important final role!


Why Moccamaster?   It’s the only thing we make - and for more than 50-years!

• Has set the global benchmark for excellence around the world

• Handmade  with quality parts and individually tested, in the heart of The Netherlands

• 5-yr warranty

• Meets strict brewing/brewer guidelines set forth by the ECBC, SCAA, SCAE

•  brews at the correct temperature (196-205), 
               - via copper boiling element
               - important for coffee soluble extraction

•  steeps the coffee for the right time (less than 6 minutes to brew full cycle) 
                - via a cone shaped #4 filter basket (for 1-1.25L brewers)

•  holds the coffee at the right temp, without burning (175-185), 
                - via separate hot-plate element with auto-shut-off in 100 minutes

• Durable metal housing, and where plastics are used, of course they’re BPA/BPS and Phthalate FREE

• Easy to use, with a quiet brew process

• Economical and flexible for buying freshly roasted coffee (no pods)

• Energy efficient, long-lasting, reliable, cleanable, recyclable and sustainable!


What are the differences between Moccamaster models? Do all models produce the same quality coffee?  Yes!

Volume: 10-oz (Cup-one), 1-liter (32oz/8-cup), 1.25-liter (40oz/10-cup), 1.8-liter (60/15-cup)

Body: K Series: rectangular tower housing, C Series: round tower housing

Carafe: Thermal Carafe (without hot-plate) or Glass Carafe (with hot-plate)

Brew-Basket: Manual-adjust drip-stop, Automatic drip-stop, No drip-stop

Auto-off power switch: only on glass carafe models   (No need on thermal carafe models because the copper heating element switches off

automatically after brewing, on all models)


What is Coffee Bloom?

Moccamaster brewers are designed scientifically to naturally brew with an ultra-precise, pre-immersion drip-style system which creates a natural pulse action process (easily viewed through the clear water reservoir, glass transfer tube)  creating the perfect coffee bloom (easily witnessed when peaking under the brew-basket lid at the beginning of the brew process.) 


Why a dual-phase hot-plate switch? Is it illuminated or not?

This switch setting is flexible for when brewing a ½ carafe (16-20oz mug) or full carafe of coffee and allows you to control holding temp within the range of 175-185 (we say set at Low for “black” and High for “cream” coffee drinkers). K -741-AO (Homeline) models do not have this flexible option and hold mid-range via the same smart element that will not burn your coffee! The hot-plate switch is NOT illuminated, however historically it was.  (The on/off power switch is still illuminated)


What are the settings on the manual-adjust drip-stop brew-basket for?

Basically: open, partial open, closed.  Partial open slows down the coffee/water saturation time (drain process), which allows the coffee to steep longer for partial carafe coffee brewing or tea brewing.  The closed position is not meant for pause and pour, but for emptying the filter at the end of the brew cycle.  Since the entire cycle only takes less than 6 minutes, we recommend waiting until the full cycle is complete to assure Gold Cup quality perfection in every cup.


Is the foot-plate optional for the thermal carafe brewers?

The foot-plate is not optional and must be used for the Auto-drip-stop brew-basket models (KBGT/CDGT). The minimal extra height of the carafe is necessary to assure sufficient contact with the brew-basket drip-stop lever. If not used this can cause a very slow drain of the brew-basket and potentially overflow the brew-basket or even slowly drizzle down the side of the bracket and tower appearing to leak. The foot-plate is not necessary with the
manual-adjust drip-stop brew-basket models (KBT, KBTS, CDT)


Why doesn’t the Grand Brewer have graduated liter/cup markings on the cool water reservoir?  

The Grand models were designed for small offices or the entertaining home and must brew a full carafe each and every time to meet Golden Cup standards. The flat-bottom, commercial type, brew-basket (filter), needs sufficient coffee bed depth and water ratio to assure essential saturation and extraction.


Are there programmable features?

No, because Moccamaster does not recommend leaving water in the reservoir, or coffee in the brew-basket overnight to become flat and stale. Good coffee starts with fresh water and fresh coffee. It’s the first thing you look forward to in the morning, why not make it the best it can be?


Is there a difference in filters and why do you recommend oxygen whitened paper filters?

Moccamaster’s oxygen whitened filters are the perfect choice for clean, crisp, unflavored coffee. Brown unbleached filters may leave a “cardboard” taste in your coffee, and permanent wire-mesh type filters can clog with coffee oils quickly, overflowing the brew-basket and/or steeping the coffee too long, potentially resulting in over extracted bitter tasting coffee.


Why so many parts?
  
Removable (and replaceable) parts are essential for long-life maintenance, and cleaning.

Why is there water remaining in my brewer once the brew cycle is complete?

It’s the natural scientific process for this type of brewing system and normal to have a few ounces remain in the boiling element, since we don’t use pumps to push the water through. If you brew every few days, no worries, otherwise If you brew every week or two, we recommend emptying the water by turning your brewer upside down over the sink.


Do you sell Accessories and Replacement Parts separately?

Yes, available at Moccamaster.com or many fine retailers.


Why descale and clean? What is the recommended cleaning timetable?

Moccamaster brewers should last a lifetime, when cleaned and descaled properly! We recommend Urnex brands: Full Circle or Dezcal and CleanCaf products for descaling and cleaning your brewer. Other brands may harm the copper-heating element, potentially resulting in an unpleasant metallic
after-taste. We never recommend vinegar; it rarely can descale sufficiently and may leave an after-taste. We generally recommend cleaning and descaling your brewer every hundred brew cycles, easily remembered when you buy a box of 100ct filters.


What is the return policy?

All warranty claims should be directed to Technivorm Moccamaster USA at info.us@moccamaster.com or 855.662.2200 customer service.  Retail stores may accept dissatisfied returns for up to 30-days, all claims after 30-days must be directed to Technivorm Moccamaster USA.


Is repair service available?

Technivorm Moccamaster USA will repair Moccamaster Coffee Brewers for life, even after the 5-yr warranty period has ended, and for only a minimal fee.


Can the Moccamaster instruction manual be found online?

Yes, Technivorm Moccamaster USA website: Moccamaster instruction manual  


Where is Moccamaster sold?

Moccamaster coffee brewers are available around the world, especially in the Nordic region where coffee consumption is the greatest (per capita).  They know quality in the cup!  Moccamaster’s can be found at many gourmet houseware and upscale boutique retailers throughout the USA and Canada, as well as specialty cooking stores, coffee roasters and Moccamaster.com. 


What formula does Moccamaster recommend?

We recommend guidelines set forth by the ECBC, SCAA, SCAE (60 grams per 1 liter of water or 2 Tbls for every 6oz of water














NOTE:If the final brewed coffee seems too strong, we recommend not changing the formula, but adding hot water to your cup, weakening the coffee, while protecting the taste. If you find the final brewed coffee too weak for your taste profile, we recommend changing your coffee variety and/or roast profile; we do not recommend increasing the formula.



What about water

If it tastes good to drink, it’ll make good coffee. If you wouldn’t drink it, then don’t brew with it!  We recommend fresh tap water considering the above, filtered or bottled is fine too, but not reverse osmosis filtered water


When Quality Matters - It's a Moccamaster  - Simple Perfection!












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